Customer Relationship Management

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[[Category:Glossary]]
 
[[Category:Glossary]]
== Customer Relationship Management. ==
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'''Customer Relationship Management''' ('''CRM''') is the set of business practices that guide a company's interactions with current and future customers in all areas, from sales, [[marketing]], and [[loyalty program]]s, to customer service, and technical support.
Business practices that foster customer care, loyalty, and/or customer support.
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Latest revision as of 17:08, 26 March 2013

Customer Relationship Management (CRM) is the set of business practices that guide a company's interactions with current and future customers in all areas, from sales, marketing, and loyalty programs, to customer service, and technical support.

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