Policies
  1. Scope of the Certification Programs
  2. Publication of Policies
  3. Commitment to Impartiality
  4. Code of Ethics Complaints
  5. Administrative Complaints
  6. Challenging the Exam
  7. Appealing Exam Results
  8. Due Process

1. Scope of the Certification Programs

To see the scope of the IAB Digital Ad Operations Certification program, click here.

2. Publication of Policies

All policies affecting applicants, candidates and certificants shall be published in the Candidate Handbook and on the Website.  It is the responsibility of each individual involved in the certification program to comply with the current policies of the Commission.

3. Commitment to Impartiality

The IAB Certification Commission is committed to acting impartially in relation to its applicants, candidates and certified persons. Representatives of the Certification Commission understand the importance of making decisions related to certification in accordance with its policies and procedures, and exercise due diligence in doing so.  The Certification Commission will make public the policies and procedures affecting applicants, candidates and certified persons, and will fairly and accurately convey information about the certification program to all stakeholders.  The Certification Commission will understand threats to impartiality, which include, but are not limited to self-interest, activities from related bodies, relationships of personnel, financial interests, favoritism, conflict-of-interest, familiarity and intimidation. The Certification Commission will periodically conduct a threat analysis to determine the potential, both real and perceived, of an individual or an organization to influence the certification processes or benefit from them.

4. Code of Ethics Complaints

The Commission will establish and enforce a Code of Ethics applicable to all certified individuals. All applicants, candidates and certificants must agree to uphold and abide by the Code of Ethics as a condition of earning and maintaining IAB Certification. Any individual may file a complaint against a certified digital professional by emailing the Certification Department of IAB [email protected].  Only complaints that follow the published procedures of the Commission will be considered.

5. Administrative Complaints

Any individual applying for certification or recertification may file a complaint of an administrative nature. Administrative complaints include dissatisfaction with services including, but not limited to: not responding to inquiries with 48 business hours; not adhering to published deadlines; not providing information affecting applicants, candidates and certified persons such as fees, refunds, exam registration information, requirements for certification and recertification, Code of Ethics, etc., failure to administer the examination, or general dissatisfaction with services related to certification. Any individual may file an administrative complaint by submitting the Complaint Form to the Certification Department of IAB [email protected].  Only complaints that follow the published procedures of the Commission will be considered.

Complaints related to examination content, examination administration irregularities, and alleged violations of the Code of Ethics are handled through separate complaints processes.

6. Challenging the Exam

IAB shall provide candidates with an opportunity to provide feedback on the examination content and procedures regarding:

  • The technical accuracy of the examination
  • Fairness in the administration of the examination.

A candidate who has a concern about administrative procedures at a testing site or who has observed a breach of security or other improper conduct during a test should submit a report in writing to the Certification Department of IAB within 5 calendar days after taking the examination. A candidate who has a question or a concern about the reliability, validity, and/or fairness of the test may submit the Complaint Form to Certification Department of IAB at [email protected] no later than 5 calendar days after taking the examination.

IAB will not consider reports about improper test administration procedures or test content which exceed the 5 day deadline for doing so, or are not submitted in writing.  You will not be allowed to take notes out of the testing center, so submit your concerns to IAB following the exam. Only complaints that follow the published procedures of the Commission will be considered.
 

7. Appealing Exam Results

Candidates who fail the exam may appeal their results within 30 days of receipt of the score report and must make this request in writing by submitting an Appeal Form to the Certification Department of IAB at [email protected]. The Appeals Committee will review the response record and the determination will be communicated to the candidate within 60 days. The decision of the Appeals Committee shall be final.  Scores that are cancelled are not subject to appeal.

8. Due Process

The Commission respects and upholds the right of its certificants to due process in circumstances in which a negative or adverse decision is made on the standing and status of the certificant.  Due process shall apply in instances affecting an individual's ability to earn and maintain IAB Certification status.

Companies with Certified Sales Staff Include

See what they're saying

 
Yahoo has made IAB Certification requisite course work for the sales organization. IAB Certification shows a commitment to continued learning in the ever changing digital landscape. Ultimately growing sales revenue starts with trust and IAB acts as a cornerstone of that foundation.

 —David Dembowski, Category Sales Director - CPG, Yahoo

 
Certification provides me greater trust and credibility with my agency and client partners when discussing campaign implementation, analytics & measurement.

 — Benjamin Streeter, Account Executive, Sony Pictures/Crackle

 
I saw a job posting online recently that required this certification... That speaks volumes to me.

 —Chip Dillard, Digital Media Operations Manager, Comcast Spotlight

 
People are impressed and as it demonstrates a high level of competency in our industry.

 —Vincent Dunleavy, Account Executive, NBC Universal Digital Entertainment

 
My employer thinks it helps us stand out from the competition. My clients have found it more interesting that I have the certification over my agencies.

 —Nicole Hart, Account Executive, DailyCandy

 
It has given me additional credibility with my peers in the digital media field. I explain it to advertisers as something that makes my company and the services we provide stand apart from our competitors.

 —Alison O'Brien, Digital Product Manager, The Roanoke Times

   
I believe that by having the Digital Media Sales Certification that my clients and colleagues put more trust and value in my opinions and recommendations.

 —Steve Horn, Digital Account Executive, NBC Interactive

   
This education is needed, especially for former print sellers.

 —Brian Mitchell, Sales Director, Time Inc.

   
I have received positive feedback in response to the fact that I am certified from the marketplace. It provides a certified person greater respect in the industry and trust.

 —Kelly Iannaci, Sr. Account Manager, Disney Interactive

   
I have received accolades through LinkedIn.

 —Kevin DeSchaaf, Account Executive, BBC

   
Agencies have appreciated that my company mandated that our entire team of sales reps become certified. It shows that we mean business and are investing time and interest in being a reputable and strategic partner they can trust.

 —Annie Merriman, Account Executive, Collective

   
I think it is a fantastic way to elevate yourself in a highly competitive sales industry. I've also really appreciated the learning community, built up around the linked in group as well.

 —Jennifer Postlethwait, Manager, NBC Universal

view all testimonials ›


 

What's the difference between Professional Certification and a Certificate? Click here.

 

View our Commission on Certification.